Depots
- What are the operating hours of the depot?
Our depots typically operate from 6 AM to 10 PM, Monday through Saturday. However, hours may vary by location, so please check with your local depot for specific times.
- How can I schedule a drop-off or pick-up at the depot?
You can schedule a drop-off or pick-up by contacting the depot directly via phone or email. Many depots also offer online scheduling through their website.
- What facilities are available at the depot?
Our depots offer a range of facilities including secure vehicle storage, maintenance services, restrooms, and waiting areas. Some locations may also provide fueling stations and charging points for electric vehicles.
Vehicles
- What types of vehicles are available for rent?
We offer a wide variety of vehicles for rent, including sedans, SUVs, trucks, and specialty vehicles such as vans and luxury cars. Availability may vary by location.
- Are the vehicles equipped with GPS and other modern amenities?
Yes, most of our vehicles come equipped with GPS, Bluetooth, and other modern amenities to ensure a comfortable and convenient driving experience. Please check the specific vehicle details when making a reservation.
- What should I do if the vehicle breaks down?
In the event of a breakdown, contact our 24/7 roadside assistance service immediately. The contact information is provided in the vehicle’s documentation and on our website. We will arrange for assistance or a replacement vehicle as soon as possible.
Insurance
- What types of insurance coverage are available for rental vehicles?
We offer several types of insurance coverage including Collision Damage Waiver (CDW), Theft Protection, and Third-Party Liability. Additional coverage options like Personal Accident Insurance and Roadside Assistance are also available.
- Is insurance coverage mandatory when renting a vehicle?
Yes, all rental vehicles must have at least the minimum insurance coverage required by law. You can either purchase our insurance options or provide proof of coverage from your own insurance provider.
- How can I file an insurance claim if an accident occurs?
In the event of an accident, report it immediately to local authorities and then contact our insurance claims department. You will need to provide details of the incident, including any police reports and photographs of the damage. Our team will guide you through the claims process.